“Yapp is used as a platform for the staff to connect and show off their style with the Cole Haan brand. Managers and Direct-To-Consumer Corporate partners are able to see how teams are elevating the product simply by sharing wardrobing ideas and tips.”
Cole Haan created employee training and communication apps leveraging Yapp’s private social networking features to help field employees across the country communicate, share styling ideas, and live their brand-focused culture.
Cole Haan is a global lifestyle brand providing elegant and innovative products like footwear and handbags.
After the Cole Haan rebrand in 2013, Caja Kelly, the training manager in the Direct-to-Consumer Retail Group, started creating training and team communication apps to increase employee engagement and support the brand new marketing initiative. The Yapp app's connect the retail field team and inspires conversations amongst store managers across the country.
Cole Haan has been innovating their use of Yapp with various apps for inspiration, new employee on-boarding, internal conferences, team communication, employee recognition, and internal brand marketing.
One of the company's most popular mobile apps serves as a private social network for store managers across the country. It allows the retail field team to interact with each other, recognize employees, reference key brand marketing and styling information, and always keep the brand mission in their (very stylish) pockets.
“I like that the app is multifaceted and we tie in the inspiration, recognition, news feed, strength finders, and multipliers within one application.”
“I love that the app is the forum to share with peers and especially see sneak peeks that our VP's and Directors share. I really enjoy that it is work related which takes the pressure off feeling like you must connect with peers through other social media platforms.”
The key benefits of the team communication app include:
“The best thing about using Yapp is that it showcases our culture. Participants share their style and style tips with each other, celebrate wins and share what inspires them – all things we focused on when moving in a new direction as a brand.”
Caja Kelly is a Training Manager in the Direct-to-Consumer Retail department at Cole Haan, responsible for new employee on-boarding and providing product training to over 1,000 retail field employees. The retail field staff is spread out throughout the United States and Canada and come together for an annual store manager's conference. Caja shares, “We launched Yapp for a store manager conference as a way for managers to have the schedules and meeting rooms.” They also wanted an easy way for the store managers to share photos and interact with each other during the event. The popularity of the interactive features of the internal event app inspired Caja's team to pursue a team communication app with Yapp for the store manager's to engage with throughout the year.
The Cole Haan Training team also helps onboard new retail employees, including store managers.They realized employee onboarding apps created on Yapp could be used to distribute information to new store managers before they even started their jobs. This includes dress code, mission and values so they could get an idea of the culture and dress expectations even before Day 1. This helps address a major stress point for most new store managers: A brand style guide.
“I love that we have a platform to share our brand passion amongst each other that is only for us. We can also celebrate one another’s success and that is a huge part of being part of a team: to recognize a job well done and lift others up.”
The Cole Haan Training Team started using Yapp for an internal store manager’s conference. The success of the interactive features of the app at the event, motivated them to create another app for year-round team communication and employee engagement serving as an internal social networking tool. Since then they have created a third app for new employee on-boarding and continue to create new apps for inspiring, connecting, and engaging their retail employees on the field.
Yapp has become a crucial part of Cole Haan’s retail employee connection to the brand, peer communication and product styling initiatives - appreciated by both the corporate training team and the field retail team.
“It helps us keep the culture alive. Managers are very active with the Yapp app and they share updates and events happening in their stores.” - Caja Kelly