Yapp serves as La Cantera Resort & Spa's primary internal communication tool.

“It became evident that traditional means of internal communication (bulletin boards, emails, phone calls) were not providing long-lasting and effective results. Yapp has greatly assisted in our company's ability to quickly and effectively communicate with every single one of our 450 associates, even if they aren’t at a desk.” - Mathew Cortez, Social Media Expert

YAPP USER SINCE
September 2014
INDUSTRY
Hospitality
APPS CREATED SO FAR
3

With Yapp, La Cantera Resort & Spa is able to reach 450 non-desk employees with pertinent company information as well as create a feeling of camaraderie and community. that explains the benefits and use case.

The Company

Destination Hotels, specializes in managing and transforming hotel and resort properties to meet upscale luxury needs. La Cantera Resort & Spa is a luxury resort atop one of the highest points in San Antonio, Texas.

Terry Holden, Resort Manager, and everyone else working on internal communications were very frustrated because there was a huge flaw in the way that things were being done. Out of 450 associates, only about 100 are at their desk. The majority of associates communicating with guests didn’t know the information they needed to know. Yapp was introduced as a mobile means of internal communication to make sure all associates had the information they needed and were on the same page about resort policies and day-to-day happenings.

Kristi Millhiser, Human Resources Director, has said “with so much of our team mobile, a mobile solution made perfect sense. They are on-the-go and we needed a tool that was available at all times and for La Cantera, it’s our Yapp App. Frustrations regarding lack of communication or not having the right information at the right time have been alleviated with the app.”

Destination Hotels & Yapp

La Cantera Resort & Spa has been using Yapp to meet a variety of communication needs. This includes an internal communication app for all associates to stay informed and connected as well as a private app for the leadership team.  An app is in the works to connect the HR associates at all 46 Destination Hotel locations. Many other teams and locations have adapted Yapp for their own internal communication or meeting app needs.

  • Total Installs: 1,330+
  • Employees Engaged: 450
  • In-App Interactions: 670+
“Yapp is an integral tool in our internal communication at the resort. During new associate orientation, we download the app together and it becomes a go-to tool for all new associates from day one.”  - Mathew Cortez, Social Media Expert

La Cantera Resort & Spa's Apps

INTERNAL COMMUNICATION APP

La Cantera Resort & Spa created their first app to serve as a mobile hub for human resources information. It started with just 20 associates and has grown to 1,300+ installs as associates have installed it on multiple devices including personal phones and tablets.

“With Yapp all employees are on the same page about procedures, processes, seasonal events and promotions. It empowers everyone with the information they need.” - Mathew Cortez, Social Media Expert

Yapp allows the HR team to communicate all of important topics effectively to all associates. This includes company announcements, special promotions, celebrations, benefits/discounts details, and more. The team also set up wireless printers across the resort so associates can print forms and documents on their own.

“The best thing about Yapp is that it has built a type of camaraderie and community among all associates that we could have never expected!” - Mathew Cortez, Social Media Expert

The app’s social networking features, empower associates to share personal pictures and post comments. This component helped turn Yapp into the ultimate (and only) channel for internal communication for all associates - it’s a combination of a resource hub as well as a light-hearted communication tool for all employees!

LEADERSHIP PRIVATE MOBILE APP

This private app serves as a resource for ~60 assistant managers, managers and directors at La Cantera Resort & Spa. It includes sensitive documents/information that is for management use only.

Yapp serves as a mobile learning resource for management. It includes a library of training videos with common processes and questions. It’s an opportunity for HR to train the trainers. The app allows them to go over these things comfortably at their own pace, and refer back to it as many times as they need.

Additionally, Yapp houses event orders with details for day-of and next-day events so managers can refer to them throughout the day. Originally, they were having to print these every morning and carry them around the resort.

Key Successes

  • One central information hub: All relevant forms, documents and information can be found in the app. This means that all associates, even if they aren’t at their desk, have the information they need available to them at all times.
  • Timely updates: The app is constantly updated throughout the day. Everything from where to park at the moment to what cultural topics to discuss with guests can easily and quickly be found in the app.
  • Ability to reach every single employee: Email used to reach 1/4th of the associates. Then, these associates had to communicate to the rest of their team, which didn’t always happen. Yapp makes it possible to reach every single associate and easy for everyone to feel empowered.
“Associate recognition/announcements, video celebrations, and general communication reached only about 100 associates without Yapp. Now, we can confidently communicate any and all that we need to over 350 individuals with a single posting!”
  • Better understanding of company culture: With the mobile app, HR as well as managers can communicate the company culture effectively with the entire staff. Topics that come up can be openly discussed helping set the tone for the company culture in the app.
  • Exemplary customer service: Customer facing associates are informed (and empowered). Due to this, they are able to assist guests with accurate information and provide excellent service.
  • Feeling of camaraderie and community among employees: Associates have built connections and relationships with their peers through the apps social networking features. They even post personal pictures and fun comments, helping build real relationships. The app has become a vibrant, social situation.

Conclusion

“Yapp enables us to look at internal communication from an innovative perspective versus traditional channels. It trumps email. But, what make me happiest about using Yapp is that it helps bring all our employees closer.” - Mathew Cortez, Social Media Expert

In conclusion, Mathew adds, “I would definitely recommend Yapp only because it’s an unconventional and innovative, as well as effective, approach for employee training and communication. It can be customized to suit your needs. Building that sense of camaraderie and community with people you work with is hard to do and Yapp is the only way that I’ve seen it can be done so far.”

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